Privacy Policy

Pines Lawn Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Pines Lawn Care. This policy applies to our website https://pineslawncare.com, its subdomains, and our mobile or web application.

By using our Service, you agree to the collection and use of information in accordance with this policy and our Terms of Service.

1. Introduction

Pines Lawn Care LLC, based in Knightdale, NC, provides residential and commercial lawn care services. This Privacy Policy outlines how we handle personal data collected through our services to ensure transparency and legal compliance.

2. Types of Information Collected

We collect the following types of personal information when you interact with us:

  • Name and Username

  • Email Address

  • Phone Number

  • Mailing Address

  • IP Address

  • Device Information

  • Cookies and Usage Data

  • Social Media Profile Information (if publicly available)

3. How Information is Collected

We collect information in the following ways:

  • When you fill out forms on our website or app

  • When you place an order or subscribe to our newsletter

  • Through cookies and analytics tools

  • When you engage with us on social media

  • From third-party services (e.g., fraud prevention tools, analytics platforms)

4. Purpose of Data Collection

We use your data for the following purposes:

  • To provide and maintain our services

  • To personalize your experience

  • To improve our website and customer service

  • To process transactions

  • To send promotional emails and updates (with your consent)

  • To administer surveys, promotions, and contests

  • To comply with legal obligations

5. Data Security Measures

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

6. Data Sharing

Your information may be shared in the following situations:

  • With trusted third-party service providers (e.g., payment processors, email services)

  • With affiliates and business partners

  • During a company merger, acquisition, or asset sale

  • When required by law or to protect our legal rights

  • SMS Consent: Phone numbers collected for SMS communication will never be shared with third parties for marketing purposes.

We do not sell your personal data.

7. User Rights

As a customer, you have the right to:

  • Access, update, or delete your personal data

  • Restrict or object to the processing of your data

  • Withdraw consent at any time

  • Request a copy of your data

To exercise your rights, email us at sales@pineslawncare.com. Identity verification may be required.

8. Contact Information

If you have any questions or concerns about your privacy, please contact us:

Pines Lawn Care LLC
408 Bethlehem Rd
Knightdale, NC 27545
📧 sales@pineslawncare.com

9. SMS Consent

By providing your phone number, you consent to receive SMS updates regarding services or appointments. We do not share SMS data with third parties, and you can opt out at any time by replying “STOP.”

Additional Details

Cookies

We use cookies for analytics, login recognition, and user experience improvement. You can disable cookies in your browser settings, but some site features may not function properly.

Remarketing

We use remarketing services to show ads to past visitors across the web. These services use cookies to track user activity.

Children’s Privacy

We do not knowingly collect data from children under 13. If we learn we have, we will delete the information immediately.

International Transfers

Your data may be stored and processed in the United States or other countries. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes means you accept the new terms.

Your Consent

By using our site, registering an account, or submitting personal information, you consent to the terms outlined in this Privacy Policy.